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Refund Policy

At Steve & Barry Global LLC, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This policy outlines our procedures for returns, refunds, and exchanges.

1. Returns

  • Eligibility: Our return policy lasts 3 days from the date of delivery. If 3 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that are damaged, altered, or not in their original condition may not be eligible for a refund or exchange.

  • Non-Returnable Items: Certain types of goods are exempt from being returned, such as perishable items, customized products, or items marked as final sale. Please refer to the product page for specific details on return eligibility.

2. How to Initiate a Return

  • Contact Us: To initiate a return, please contact our customer service team at [Your Email Address or Phone Number] within [X] days of receiving your order. Provide your order number, details of the item you wish to return, and the reason for the return.

  • Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.

  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part (e.g., you received the wrong item or a defective product). Shipping costs are non-refundable.

3. Refunds

  • Processing Time: Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.

  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items with obvious signs of use, items not in their original condition, or items returned after the 3-day period).

  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [Your Email Address].

4. Exchanges

  • Defective or Damaged Items: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [Your Email Address or Phone Number]. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • Availability: Exchanges are subject to product availability. If the item you want to exchange is not available, we will offer you a full refund or the option to choose a different product.

5. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

  • Gift Refunds: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be responsible for handling the return.

6. Contact Information

If you have any questions about our Refund and Return Policy, please contact us at:

Steve & Barry Global LLC
steve@steveandbarryglobal.com
773-606-4976

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